YOU CAN SHOP AT VENERERS WITHOUT CREATING AN ACCOUNT.
HOWEVER, REGISTER WITH US AND YOU’LL BE ABLE TO ENJOY THE FOLLOWING BENEFITS:

•    TRACK YOUR ORDERS AND REVIEW PAST
•    PREVIEW OUR NEW COLLECTIONS
•    ADD SOLD OUT ITEMS AND PRODUCTS YOU LOVE TO YOUR WISH LIST
•    SAVE YOUR ADDRESS AND CARD DETAILS SO YOU CAN SHOP EVEN QUICKER NEXT TIME
•    REQUEST A RETURN DIRECTLY FROM YOUR ACCOUNT

ALL OF OUR PRODUCTS ARE MADE IN SWITZERLAND. SWISS MADE SKINCARE PRODUCTS ARE RECOGNISED ALL OVER THE WORLD FOR THEIR UNIQUE QUALITY, RELIABLITY AND LUXURY.

APPLE PAY, AMERICAN EXPRESS, MASTERCARD, VISA, JCB, UNIONPAY, DISCOVER AND ALIPAY.

WE CHARGE IN USD, EURO, HKD OR RMB.

ORDERS PLACED BY ANY FORMS OF PAYMENT ARE CAPTURED IMMEDIATELY WHEN THE ORDER IS PLACED.

WE OFFER FREE WORLDWIDE DELIVERY WITH EVERY PURCHASE.

WE ENDEAVOUR TO DISPATCH ALL PRODUCTS ORDERED WITHIN 24 HOURS AFTER THE ORDER HAS BEEN PLACED AND ACCEPTED BY US.

YOUR PACKAGE WILL BE DELIVERED WITHIN 1 TO 10 BUSINESS DAYS.

PLEASE NOTE THAT SHIPPING TIMES MAY VARY SUBJECT TO PAYMENT AUTHORIZATION / STOCK AVAILABILITY / NATIONAL HOLIDAYS / BANK HOLIDAYS / PEAK SEASON AND SPECIAL OCCASIONS (EG. VALENTINE’S DAYS, CHRISTMAS). SHIPPING TIMES SHOULD BE USED AS A GUIDE ONLY. VENERERS CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS OR FAILED PAYMENT APPROVAL THOUGH WE WILL TRY TO MINIMIZE ANY POTENTIAL DELAYS.

YES. YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU.

WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES OR A HOTEL OR MOTEL ADDRESS.

YOU MUST CONTACT OUR CUSTOMER CARE TEAM AT CUSTOMERCARE@VENERERS.COM TO CHANGE YOUR SHIPPING ADDRESS BUT PLEASE NOTE THE SHIPPING ADDRESS CAN ONLY BE CHANGED BEFORE THE ORDER HAS BEEN SHIPPED, NO CHANGE CAN BE MADE IF THE ORDER HAS BEEN SHIPPED. SO PLEASE MAKE SURE TO ENTER A CORRECT SHIPPING ADDRESS.

IF YOU WISH TO CANCEL YOUR ORDER, PLEASE EMAIL US AT CUSTOMERCARE@VENERERS.COM AS SOON AS POSSIBLE. WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST BUT IN SOME CASES WE WILL BE UNABLE TO CANCEL ORDERS, SUCH AS ORDERS THAT HAVE ALREADY SHIPPED.

OUR PURPOSE IS TO GUARANTEE YOUR FULL SATISFACTION. IF, FOR ANY REASON WHATSOEVER, YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU MAY EXERCISE YOUR RIGHT TO RETURN PURCHASED PRODUCTS. THE PRODUCTS MUST BE RETURNED TO VENERERS WITHIN THIRTY (30) DAYS FROM THE DATE THE PACKAGE WAS DELIVERED TO YOU AND MAY BE RETURNED BY DISPATCHING THE PACKAGE THROUGH A SHIPPING AGENT OF YOUR CHOICE AT YOUR OWN EXPENSE. IN ORDER TO RETURN THE PRODUCTS, THE ITEM MUST BE RETURNED IN ITS ORIGINAL CONDITION. PLEASE NOTE THAT SHIPPING COSTS, DUTIES, TAXES AND FEES YOU HAVE PAID FOR THE DELIVERY OF THE PURCHASED PRODUCTS SHALL NOT BE REFUNDED.

FOR MORE INFORMATION, PLEASE REFER TO THE RETURNS SECTION.

THE REFUND PROCEDURE WILL START WITHIN THIRTY (30) DAYS FROM WHEN WE WERE INFORMED OF YOUR DECISION TO EXERCISE YOUR RETURN RIGHT, AFTER CHECKING THAT THE RETURN RIGHT HAS BEEN CORRECTLY EXERCISED AND THAT THE RETURNED PRODUCTS HAVE BEEN ACCEPTED.  ONCE YOUR RETURN HAS BEEN ACCEPTED, WE WILL IMMEDIATELY REQUEST REIMBURSEMENT AND SEND YOU A CONFIRMATION EMAIL.

THE TIME NEEDED TO PROCESS YOUR REFUND MAY VARY BASED ON THE PAYMENT METHOD USED:

CREDIT CARD: OUR BANK WILL REIMBURSE YOU WITHIN 7 BUSINESS DAYS OF THE RETURN ACCEPTANCE CONFIRMATION EMAIL. THE TIME IT TAKES TO RESTORE THE CREDIT BACK TO YOUR ACCOUNT DEPENDS ON THE CREDIT CARD ISSUER.

PLEASE CLICK LOGIN FROM THE HOMEPAGE AND CLICK “FORGOT PASSWORD?”.

ITEM AVAILABILITY IS CHECKED WHEN YOU COMPLETE THE PURCHASE AND YOUR ORDER IS PROCESSED. PLACING AN ITEM IN YOUR SHOPPING CART DOES NOT ENSURE ITS AVAILABILITY WHEN YOU ARE READY TO MAKE YOUR PURCHASE, AND ALL ORDERS ARE SUBJECT TO PRODUCT AVAILABILITY.

WHEN YOU PLACE AN ORDER OR ACCESS YOUR ACCOUNT INFORMATION, WE USE A SECURE SOCKET LAYER (SSL) ENCRYPTION THAT ENCRYPTS YOUR INFORMATION BEFORE IT IS SENT TO US TO PROTECT IT FROM UNAUTHORIZED USE. IN ADDITION, WE WILL TAKE REASONABLE STEPS TO ENSURE THAT THIRD PARTY BUSINESS PARTNERS’ TO WHOM WE TRANSFER ANY DATA WILL PROVIDE SUFFICIENT PROTECTION OF THAT PERSONAL INFORMATION.

IN ORDER TO USE CERTAIN FEATURES OF THE SITE, WE MAY COLLECT OR YOU MAY BE ASKED TO PROVIDE YOUR EMAIL ADDRESS, NAME, MAILING ADDRESS, TELEPHONE NUMBER, BILLING INFORMATION, GENDER, BIRTH-DATE, MESSAGE AND GIFT RECIPIENTS’ NAMES, ADDRESSES, TELEPHONE NUMBERS AND EMAIL ADDRESSES. MORE INFORMATION, INCLUDING HOW THIS INFORMATION MAY BE USED, PLEASE REFER TO OUR PRIVACY POLICY.

NO, UPON ARRIVAL IN YOUR PLACE THE CONTENTS OF YOUR ORDER MAY BE SUBJECT TO CUSTOMS FEES (TAXES, DUTIES, PROCESSING FEES, BROKERAGE FEES, ETC.), WHICH ARE RESPONSIBILITY OF THE CUSTOMER RECEIVING THE ORDER. THESE FEES ARE NOT UNDER THE VENDOR’S CONTROL. FOR THIS REASON, WE RECOMMEND YOU VERIFY WITH YOUR LOCAL CUSTOMS OFFICE BEFORE YOU PLACE AN ORDER. THE VENDOR IS UNABLE TO ESTIMATE CUSTOMS FEES, TAXES, DUTIES, ETC. SO PLEASE CONTACT YOUR LOCAL AUTHORITIES OR CUSTOMS OFFICE FOR DETAILED INFORMATION.

THE ITEM PRICES AND THE SHIPPING CHARGES YOU PAY TO THE VENDOR DO NOT INCLUDE CUSTOMS FEES, IMPORT TAXES, PROCESSING FEES, BROKERAGE FEES OR DUTIES.

INGREDIENTS ARE LISTED ON THE PACKAGING OF VENERERS PRODUCTS. IF YOU HAVE AN ADDITIONAL INGREDIENT INQUIRY THAT IS NOT SATISFIED BY THE INFORMATION POSTED ON THE PACKAGING, PLEASE CONTACT US AT CUSTOMERCARE@VENERERS.COM.

OF COURSE! WE GIVE AWAY SAMPLES WITH PURCHASES ON VENERERS.COM. FOR THE MOST UP-TO-DATE INFORMATION ON OUR AVAILABLE SAMPLES, SUBSCRIBE TO US.

NO, VENERERS IS COMMITTED TO THE ELIMINATION OF ANIMAL WE DO NOT CONDUCT ANIMAL TESTING ON OUR PRODUCTS OR INGREDIENTS, NOR ASK OTHERS TO TEST ON OUR BEHALF.

VENERERS FULLY SUPPORTS THE DEVELOPMENT AND GLOBAL ACCEPTANCE OF NON-ANIMAL TESTING ALTERNATIVES.