OUR PURPOSE IS TO GUARANTEE YOUR FULL SATISFACTION. IF, FOR ANY REASON WHATSOEVER, YOU ARE NOT SATISFIED WITH YOUR ORDER, YOU MAY EXERCISE YOUR RIGHT TO RETURN PURCHASED PRODUCTS.

TERMS AND CONDITIONS OF RETURN

THE RIGHT TO RETURN PRODUCTS SHALL BE DEEMED CORRECTLY EXERCISED ONCE THE FOLLOWING CONDITIONS HAVE BEEN FULLY MET. RETURNED PRODUCTS WITHOUT MEETING ANY OF THE BELOW WILL NOT BE ACCEPTED:

• THE PRODUCTS MUST ARRIVE VENERERS NO LATER THAN THIRTY (30) DAYS FROM THE DATE THE PACKAGE WAS DELIVERED TO YOU;
• THE PRODUCTS HAVE NOT BEEN USED / OPENED / DAMAGED.
• THE PRODUCTS MUST BE IN ORIGINAL PACKAGING WITH TRANSPARENT FILM INTACT;
• THE ONLINE RETURN FORM MUST BE CORRECTLY COMPLETED AND ATTACHED TO THE RETURN PACKAGE; AND
• ORIGINAL INVOICE MUST BE ATTACHED TO THE RETURN PACKAGE.

IF YOU HAVE FULFILLED ALL REQUIREMENTS SET FORTH ABOVE, WE SHALL REFUND THE ENTIRE PRICE FOR THE RETURNED PURCHASED PRODUCTS. ANY DUTIES, TAXES AND FEES YOU HAVE PAID FOR THE DELIVERY OF THE PURCHASED PRODUCTS SHALL NOT BE REFUNDED. YOU WILL BE NOTIFIED BY EMAIL IF THE RETURNED PRODUCTS CANNOT BE ACCEPTED. IN THIS CASE, YOU MAY CHOOSE TO HAVE THE PRODUCTS DELIVERED TO YOU AT NO EXPENSE TO US. IF YOU REFUSE THE ABOVE DELIVERY, WE RESERVE THE RIGHT TO RETAIN THE PRODUCTS AND THE AMOUNT PAID FOR YOUR PURCHASE OF THE PRODUCTS.

SALE MERCHANDISE IS FINAL SALE. WE DO NOT OFFER RETURNS OR EXCHANGES ON PURCHASED SALE ITEMS.

RETURNED PRODUCTS SHOULD BE SENT BACK TO VENERERS WITHIN THIRTY (30) DAYS. RETURNS OUTSIDE THESE TIMEFRAMES MAY BE ACCEPTED AT THE DISCRETION OF VENERERS AND MAY ONLY BE REFUNDED AS A STORE CREDIT.

FOR MORE INFORMATION, READ THE BELOW RETURN SHIPPING SECTION OR VISIT CUSTOMER CARE SECTION.

RETURN SHIPPING

YOU CAN SHIP YOUR RETURNS TO US WITH A SHIPPING SERVICE OF YOUR CHOICE AND THE RETURN SHIPPING WILL BE AT YOUR OWN EXPENSE.

FOR INTERNATIONAL RETURNS, PLEASE VERIFY THAT YOU HAVE ACCURATELY COMPLETED AND INCLUDED WITH YOUR PACKAGE ALL THE NECESSARY DOCUMENTATION FOR CUSTOMS CLEARANCE. PLEASE MAKE SURE TO PRINT AND FILL OUT 5 COPIES OF THE RETURNS PROFORMA INVOICE THAT CAME WITH YOUR PARCEL. WITHOUT ALL THE COPIES THE PACKAGE WILL BE REJECTED AT CUSTOMS AND WILL BE RETURNED TO YOU.

CUSTOMS AUTHORITIES REQUIRE THAT ALL SUCH DOCUMENTATION BE WRITTEN IN ENGLISH SO THAT IT CAN BE USED BOTH BY THE AUTHORITIES OF THE COUNTRY YOU ARE SHIPPING FROM (FOR EXPORT) AND THE HONK KONG AUTHORITIES (FOR IMPORT). WE RECOMMEND THAT YOU CONSULT WITH LOCAL AUTHORITIES AND/OR YOUR SELECTED SHIPPING SERVICE TO ENSURE THAT THE DOCUMENTATION IS SUFFICIENT. WE CANNOT BE HELD RESPONSIBLE FOR PARCELS THAT ARE DETAINED AT CUSTOMS BECAUSE OF LACKING OR INSUFFICIENT DOCUMENTATION.

WE THEREFORE HIGHLY RECOMMEND THAT YOU CHOOSE A SHIPPING SERVICE THAT PERMITS YOU TO TRACE IT AT ANY TIME.

REFUND TIMES AND PROCEDURES

AFTER WE HAVE RECEIVED THE RETURNED PRODUCTS AND CHECKED THAT THE PRODUCTS MEET ALL REQUIREMENTS, YOU WILL RECEIVE AN EMAIL THAT THE RETURNED PRODUCTS HAVE BEEN ACCEPTED. WHATEVER PAYMENT YOU USED, THE REFUND PROCEDURE WILL START WITHIN 30 DAYS WHEN WE WERE INFORMED OF YOUR DECISION TO EXERCISE YOUR RIGHT TO RETURN THE PURCHASED PRODUCTS AND ONCE WE HAVE CHECKED THAT THE RETURN WAS CARRIED OUT IN COMPLIANCE WITH THE ABOVE CONDITIONS.  THE TIME PERIOD FOR REFUNDING THE AMOUNT YOU PAID FOR PURCHASING THE RETURNED PRODUCTS DEPENDS ON THE PAYMENT TYPE USED:

• PURCHASE BY CREDIT/DEBIT CARD: REFUND TIME WILL DEPEND ON THE CREDIT CARD COMPANY’S POLICIES. WE WOULD LIKE TO ASSURE YOU, HOWEVER, THAT THE VALUE DATE FOR THE CREDIT WILL COINCIDE WITH THE DATE OF THE ORIGINAL PAYMENT; THEREFORE YOU WILL NOT SUFFER ANY INTEREST LOSS;
• PAYMENT BY PAYPAL: REFUNDS WILL BE CREDITED TO YOUR PAYPAL ACCOUNT AND WILL BE VISIBLE IMMEDIATELY. THE ACTUAL REIMBURSEMENT TO THE CREDIT/DEBIT CARD ASSOCIATED WITH YOUR PAYPAL ACCOUNT DEPENDS ON THE COMPANY THAT ISSUED THE CARD.

EXCHANGES

AT THIS TIME, VENERERS.COM PURCHASES CANNOT BE EXCHANGED.