VENERERS ORDERS ARE DELIVERED MONDAY TO FRIDAY BETWEEN 9AM AND 6PM (GMT + 8). WE ENDEAVOUR TO DISPATCH ALL PRODUCTS ORDERED WITHIN 24 HOURS AFTER THE ORDER HAS BEEN PLACED AND ACCEPTED BY US. ORDERS PLACED ON THE WEEKENDS OR PUBLIC HOLIDAYS WILL BE HANDLED ON THE FOLLOWING BUSINESS DAY. YOU WILL BE GIVEN AN INDICATION OF THE ESTIMATED DELIVERY TIME WHEN YOU RECEIVE AN EMAIL TO CONFIRM THE PRODUCTS HAVE BEEN DISPATCHED TO YOU. WE WILL TRY OUR BEST TO MEET THE ESTIMATED DELIVERY BUT CANNOT GUARANTEE THAT SUCH ESTIMATE CAN BE MET.

WE OFFER COMPLIMENTARY DELIVERY WORLDWIDE. YOUR PACKAGE WILL BE DELIVERED WITHIN 1 TO 10 BUSINESS DAYS.

ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU A CONFIRMATION EMAIL. DELIVERY TIMES ARE PROVIDED AS GUIDELINES ONLY, WE DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS CAUSED BY PAYMENT AUTHORIZATION / STOCK AVAILABILITY / NATIONAL HOLIDAYS / BANK HOLIDAYS / PEAK SEASON AND SPECIAL OCCASIONS (EG. VALENTINE’S DAYS, CHRISTMAS). VENERERS CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS OR FAILED PAYMENT APPROVAL THOUGH WE WILL TRY TO MINIMIZE ANY POTENTIAL DELAYS.

YOU, OR AN AUTHORIZED PERSON, MUST SIGN FOR YOUR ORDER UPON ARRIVAL. THIS ENSURES YOUR PURCHASES ARE SAFELY DELIVERED TO YOU.

WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES, FREIGHT FORWARDERS, HOTEL OR MOTEL ADDRESS.

TAXES AND DUTIES

UPON ARRIVAL IN YOUR PLACE THE CONTENTS OF YOUR ORDER MAY BE SUBJECT TO CUSTOMS FEES (TAXES, DUTIES, PROCESSING FEES, BROKERAGE FEES, ETC.), WHICH ARE RESPONSIBILITY OF THE CUSTOMER RECEIVING THE ORDER. THESE FEES ARE NOT UNDER OUR CONTROL. FOR THIS REASON, WE RECOMMEND YOU VERIFY WITH YOUR LOCAL CUSTOMS OFFICE BEFORE YOU PLACE AN ORDER. WE ARE UNABLE TO ESTIMATE CUSTOMS FEES, TAXES, DUTIES, ETC. SO PLEASE CONTACT YOUR LOCAL AUTHORITIES OR CUSTOMS OFFICE FOR DETAILED INFORMATION.

THE ITEM PRICES AND THE SHIPPING CHARGES YOU PAY TO US DO NOT INCLUDE CUSTOMS FEES, IMPORT TAXES, PROCESSING FEES, BROKERAGE FEES OR DUTIES.